Resident Services Coordinator

Job Title: Resident Services Coordinator
Location: Dickson Housing Authority Community Center, Dickson, TN
Position Type: Full-Time
Salary: TBD

About Us: 

• The Dickson Housing Authority is committed to providing quality, affordable housing and support services to our community. Our mission is to enhance the quality of life for our residents by offering a safe and supportive environment where they can thrive.

Job Summary: 

• The Resident Services Coordinator plays a crucial role in our community by serving as the primary point of contact for residents at the Dickson Housing Authority Community Center. This position involves coordinating a range of support services, organizing community events, and working collaboratively with various stakeholders to ensure that the needs of our residents are met effectively and efficiently.

Key Responsibilities:

• Resident Support:
  • Serve as the main contact for residents, addressing inquiries, concerns, and needs. Provide information on available resources and services.
• Program Coordination:
  • Develop, implement, and oversee programs and services that support resident well-being, including educational workshops, social events, and health services.
• Community Engagement:
  • Foster a sense of community by organizing events and activities that promote resident interaction and engagement.
• Resource Management:
  • Identify and connect residents with external resources such as social services, healthcare providers, and job training programs.
• Case Management:
  • Assist residents with specific needs through one-on-one case management, including helping with applications for assistance and follow-up services.
• Reporting and Documentation:
  • Maintain accurate records of resident interactions, program participation, and service outcomes. Prepare regular reports for management on program effectiveness and resident needs.
• Collaboration:
  • Work closely with local agencies, non-profits, and other community organizations to enhance service delivery and address community needs.
• Crisis Intervention:
  • Provide support and intervention in crisis situations, including liaising with emergency services and coordinating necessary assistance.
• Outreach and Education:
  • Conduct outreach efforts to inform residents about available services and educational opportunities. Facilitate workshops and information sessions as needed.

Qualifications:

• Education:
  • Bachelor's degree in social work, Human Services, Public Administration, or a related field preferred. Relevant experience may substitute for formal education.
• Experience:
  • At least 2 years of experience in social services, community outreach, or a related field. Experience in a housing authority or similar environment is a plus.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and other relevant software.
  • Ability to work independently and as part of a team.
  • Sensitivity to diverse populations and the ability to handle confidential information.
• Certifications:
  • Valid driver's license and reliable transportation required. CPR/First Aid certification is a plus.
• Physical Requirements:
  • Ability to lift and carry up to 25 pounds.
  • Must be able to sit, stand, and walk for extended periods.
• Work Environment:
  • The role involves working both indoors in an office setting and outdoors during community events. Occasional evening or weekend work may be required.
• How to Apply:
  • Interested candidates should submit a resume and cover letter detailing their qualifications and experience to bmekalska@dicksonhousing.com by October 20, 2024. The Dickson Housing Authority is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.